Supreme Customer Service

Building a reputation as an organization that provides exceptional customer service doesn’t happen by accident. It requires understanding your customers, interdepartmental teamwork, professional communications, and continuous process improvement. Growth and success are contingent upon developing a customer service culture that is consistent, action-oriented, collaborative, and demonstrated by individual and collective efforts. Students will:

• explore how important customer service is at any level or organization through role-play, activities, and self-exploration

• be able to demonstrate their knowledge and skills in work areas that employer’s value and exhibit commitment to professional growth.

series of 10 sessions